Privacy Policy for EzShops

Welcome to EzShops, a modern multi-vendor marketplace designed to connect customers, vendors, and delivery partners on a single trusted platform. Your privacy is extremely important to us, and we are committed to protecting the information you share while using our services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and the choices available to you regarding your personal information.

By creating an account, browsing our platform, placing orders, selling products, delivering orders, or using any feature offered by EzShops, you agree to the practices described in this Privacy Policy.

• This policy applies to our website, mobile application, and related services.
• It applies equally to Customers, Vendors, Delivery Partners, and Visitors.
• Your continued use of EzShops indicates your acceptance of this Privacy Policy.
• If you disagree with any part of this policy, you should discontinue use of our services.

To provide secure and reliable marketplace services, EzShops collects only the information necessary for account creation, order processing, payments, communication, delivery management, fraud prevention, and customer support.

The information collected depends on whether you use EzShops as a Customer, Vendor, or Delivery Partner.

Whenever you access EzShops, certain technical information may be collected automatically to improve performance, security, and user experience.

• IP Address
• Browser Type and Version
• Operating System
• Device Model
• Device Identifier
• Network Information
• Language Preferences
• Time Zone
• Login Time
• Logout Time
• Crash Reports
• App Usage Statistics
• Pages Visited
• Search Queries
• Product Views
• Wishlist Activity
• Cart Activity
• Order Activity
• Session Duration
• Referral Source

These analytics help us identify technical issues, improve application performance, optimize search results, prevent abuse, and provide a smoother shopping experience.

In certain situations, EzShops may receive information from trusted third-party service providers that help us operate our marketplace. These providers may include payment gateways, identity verification services, authentication providers, delivery partners, customer support tools, analytics providers, cloud hosting providers, notification services, and fraud detection platforms.

Any information received from these services is handled with the same level of care and protection as information collected directly from our users.

We never purchase personal information from unauthorized data brokers, and we do not sell your personal information to advertisers or unrelated third parties.

EzShops uses your information solely for providing, improving, and securing our marketplace services. Every piece of information collected serves a legitimate business purpose that helps us create a safer and more reliable experience for Customers, Vendors, and Delivery Partners.

• Create and manage your EzShops account.
• Verify your identity and prevent fake accounts.
• Process orders, returns, cancellations, and refunds.
• Allow vendors to manage stores and products.
• Assign nearby delivery partners for faster deliveries.
• Provide real-time order tracking.
• Process wallet transactions and payments securely.
• Send order confirmations and important notifications.
• Respond to customer support requests.
• Detect suspicious activities and prevent fraud.
• Improve search results and product recommendations.
• Analyze platform performance and user experience.
• Comply with legal obligations and regulatory requirements.

Whenever you place an order on EzShops, we collect and process the information necessary to successfully complete your purchase.

This may include your delivery address, selected products, order amount, payment status, delivery instructions, invoices, refunds, return requests, and communication between Customers, Vendors, and Delivery Partners.

Vendors receive only the information required to fulfill your order, while Delivery Partners receive only the information required to complete the delivery successfully.

EzShops supports secure digital payments and wallet functionality to make transactions simple and reliable.

Payment processing may be handled by trusted third-party payment providers. EzShops does not store your complete debit card, credit card, UPI PIN, internet banking password, or other confidential payment credentials.

We may securely store limited payment-related information such as:

• Wallet balance
• Payment status
• Transaction reference numbers
• Refund history
• Withdrawal requests
• Vendor payouts
• Delivery earnings
• Customer wallet transactions

All payment-related communication is protected using industry-standard encryption and secure communication protocols.

Certain EzShops features require access to location information to provide accurate marketplace services.

EzShops uses cookies and similar technologies to improve website performance, remember your preferences, keep you signed in, and provide a smoother browsing experience.

• Remember login sessions.
• Save language and user preferences.
• Maintain shopping cart contents.
• Improve website speed and performance.
• Measure visitor analytics.
• Understand feature usage.
• Detect suspicious login attempts.
• Improve security against unauthorized access.

Most web browsers allow you to disable or delete cookies through browser settings. However, disabling certain cookies may affect the functionality of some EzShops features.

EzShops respects your privacy and does not sell, rent, or trade your personal information to advertisers or unrelated third parties.

Information is shared only when it is necessary to provide our services, complete transactions, comply with legal obligations, or protect the safety of our platform.

• With Vendors to fulfill customer orders.
• With Delivery Partners to complete deliveries.
• With secure payment processors.
• With cloud hosting providers.
• With identity verification partners.
• With analytics providers.
• When required by applicable law.
• To investigate fraud or illegal activity.

EzShops may integrate with trusted third-party providers including payment gateways, notification services, map providers, analytics tools, authentication providers, and cloud hosting platforms.

These providers have their own privacy policies and security practices. While we carefully choose trusted partners, EzShops is not responsible for the privacy practices of external websites or third-party services that operate independently.

We retain your information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

• Account information
• Order history
• Invoices
• Wallet transactions
• Vendor earnings
• Delivery records
• Support conversations
• Security logs

Depending on applicable laws, you may have certain rights regarding your personal information.

• Access your information.
• Update inaccurate information.
• Delete your account where legally permitted.
• Request correction of personal data.
• Withdraw certain permissions.
• Request a copy of your information.
• Contact support regarding privacy concerns.

EzShops is intended for users who are legally permitted to enter into contracts under applicable laws.

We do not knowingly collect personal information from children without appropriate legal authorization. If we discover such information has been collected, appropriate steps will be taken to remove it.

Protecting your information is one of our highest priorities. EzShops implements modern technical and organizational security measures to safeguard your personal information.

• Encrypted communications (HTTPS).
• Secure authentication.
• Password protection.
• Access control mechanisms.
• Fraud detection systems.
• Routine monitoring.
• Security updates and patches.
• Restricted administrative access.

EzShops may update this Privacy Policy periodically to reflect improvements in our services, legal requirements, or security practices.

When significant changes are made, we may notify users through our website, application, email, or other appropriate channels.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact the EzShops Support Team.