💬 Customer Care & Technical Support

Help & Support

Need assistance with your EzShops account, orders, payments, vendor dashboard, delivery partner activities, or technical issues? Our dedicated support team is here to help Customers, Vendors, and Delivery Partners every step of the way.

Support Hours

24/7 Assistance

Response Time

Within 24 Hours

Available For

Customers • Vendors • Delivery Partners

🎧
❤️

Welcome to EzShops Support

At EzShops, customer satisfaction and platform reliability are at the heart of everything we do. Whether you are shopping for products, managing your online store, or delivering orders, our support team is always ready to assist you.

We understand that questions and technical issues can arise at any time. That's why we provide dedicated support for Customers, Vendors, and Delivery Partners to ensure your experience remains smooth, secure, and hassle-free.

Before contacting our support team, we recommend reviewing the Frequently Asked Questions below, as many common issues can be resolved immediately.

📞

Contact Options

Choose the support channel that best suits your needs. Our team will respond as quickly as possible.

Email Support

Contact us anytime by email for technical assistance, account-related questions, payment issues, order disputes, or general inquiries.

support@ezshops.com

💬

Live Chat

Our live chat system will allow Customers, Vendors, and Delivery Partners to receive real-time assistance directly from our support team.

Coming Soon
☎️

Phone Support

For urgent account or delivery-related issues, phone support may be available during business hours.

Business Hours Only
🕒

Business Hours

Monday - Sunday

09:00 AM - 09:00 PM

⚠ Important Notice

Never share your OTP, password, wallet PIN, or payment credentials with anyone claiming to represent EzShops. Our support team will never ask for confidential passwords or OTPs.

❓

Frequently Asked Questions - Customers

Browse products, add your preferred items to the cart, proceed to checkout, select your delivery address, choose a payment method, and confirm your order.

Orders may be cancelled before they are accepted or dispatched by the Vendor. Once an order has entered the delivery process, cancellation options may be limited.

Open the Orders section of your EzShops account to view your order status, estimated delivery time, and live delivery tracking whenever available.

Approved refunds are processed back to your original payment method or EzShops Wallet, depending on the payment option used during purchase.

Communication with Vendors is available only through official EzShops features where applicable. This helps maintain customer privacy and platform security.
🏪

Frequently Asked Questions - Vendors

Register a Vendor account, complete your business profile, submit the required verification documents, and wait for approval from the EzShops Administration Team.

Open your Vendor Dashboard, navigate to Products, click "Add Product", upload product images, enter pricing, stock, category, and save your listing.

Vendor earnings are transferred according to EzShops payout policies after successful order completion, refund verification, and settlement processing.

Customers can submit return requests. Vendors review each request, approve or reject it, and refunds are processed according to the EzShops Return Policy.
🚚

Frequently Asked Questions - Delivery Partners

Nearby delivery requests will appear in your Delivery Dashboard. Simply review the request and tap Accept to begin the delivery.

Earnings depend on delivery distance, completed deliveries, platform policies, bonuses, and other applicable incentives.

Attempt to contact the customer. If unsuccessful, follow the instructions provided in the EzShops Delivery Guidelines.

Live location helps customers track deliveries, improves route optimization, and enables accurate delivery status updates.
🛠️

Common Issues & Quick Solutions

Login Problems

Unable to log in? Reset your password, verify your email or phone number, and ensure your account is active.

💳

Payment Issues

Check your payment status, internet connection, wallet balance, or contact your payment provider if the transaction failed.

📦

Order Problems

Missing orders, delayed deliveries, damaged products, or return requests can all be managed from your Orders section.

💰

Wallet Issues

If your wallet balance, refund, payout, or transaction history appears incorrect, contact EzShops Support immediately.

Account Verification

Ensure that all submitted documents are valid, clearly visible, and match your registered information.

⚙️

Technical Problems

Update the application, clear cache, restart your device, or report bugs to the EzShops Support Team.

🛡️

Safety Tips

Your security is our highest priority. Following these recommendations helps keep your EzShops account safe and protects you from fraud.

  • Never share your password with anyone.
  • Never disclose OTPs received by SMS or email.
  • Always make payments through official EzShops payment methods.
  • Verify product details before placing an order.
  • Do not share bank account credentials with anyone.
  • Keep your mobile application updated to the latest version.
  • Immediately report suspicious activity to EzShops Support.
  • Always log out when using a shared or public device.
📋

How Our Support Process Works

Every support request follows a structured process to ensure quick, transparent, and fair resolution.

1. Contact Us

Submit your issue through Email or the Help Center.

📄
2. Ticket Created

Your request is securely recorded and assigned to our team.

🔍
3. Investigation

Our specialists carefully review and verify your issue.

✅
4. Resolution

We provide updates until your issue has been resolved.

🔒

Account Deactivation & Permanent Deletion

EzShops allows Customers, Vendors, and Delivery Partners to temporarily deactivate their accounts whenever they choose. This gives users the flexibility to take a break without immediately losing their account information.

If an account remains inactive for 30 consecutive days after deactivation, it will be permanently deleted from EzShops in accordance with our Privacy Policy.

Open Settings

Navigate to your Account Settings and select Deactivate Account.

2️⃣
Confirm Password

Enter your account password to verify your identity before deactivation.

3️⃣
Account Deactivated

Your account becomes inactive immediately. You will not be able to use EzShops until you sign in again.

4️⃣
30-Day Recovery

Simply log in within 30 days to automatically reactivate your account and continue using EzShops.

⏳ What Happens After 30 Days?
  • Your account remains deactivated for up to 30 days.
  • You can reactivate it anytime by simply logging in.
  • If no login occurs within 30 days, your account becomes eligible for permanent deletion.
  • After permanent deletion, your profile, authentication data, and other account-related information cannot be recovered.
  • If you wish to use EzShops again after deletion, you'll need to create a new account.
💬

Still Need Help?

If you couldn't find the answer you're looking for, our support specialists are always ready to assist you.

Email Support

support@ezshops.com

⏱️

Response Time

Within 24 Hours

🌍

Availability

Customers
Vendors
Delivery Partners

Thank You for Choosing EzShops ❤️

Whether you're shopping, selling products, or delivering orders, we're committed to providing reliable support whenever you need it. Your success is our priority, and our team is always here to help.

← Back to Home

© 2026 EzShops. All Rights Reserved.